Established: Michael Halsall set up the Business in 1987 to deal exclusively with uninsured loss recovery and personal injury claims, and we now employ more than a hundred people, all dedicated to this type of work. We have an excellent reputation nationally and act for clients throughout England and Wales. We recover over £30 million in compensation for our clients every year. Many of our clients are referrals from previous satisfied customers impressed with our commitment and service.
Experienced: Thanks to the Directors' vast experience in the Personal Injury Sector and the quality of our staff, we have built a reputation for providing the highest quality legal advice both to large organisations and to individuals. Our recommenders include some of the UK's largest insurance companies, as well as accident management companies, insurance brokers, hire companies, body shops, garages, and individuals.
Some of the Directors are members of the Association of Personal Injury Lawyers (APIL).
Dependable: Our dedicated staff are on hand right from the start, and are happy to advise on all aspects of the claims process and will arrange the following on your behalf
- Examination by a specialist medical expert, with rehabilitative treatment where appropriate
- Personal injury compensation
- Recovery of any loss of earnings, insurance excess or other financial losses
- For road traffic accidents, organising the hire of an alternative vehicle, and arranging for an independent engineer to inspect the damaged vehicle with a view to arranging repairs for you.
Responsive: We pride ourselves on being proactive in our approach to claims handling, and understand the importance of progressing your claim quickly so you know we are focused on getting you the maximum compensation in the minimum amount of time. You will be allocated a dedicated point of contact throughout the life of your claim who will be on hand to answer any questions that you may have and also guide you through the claims process. We believe that our approach will enable us to settle claims quicker than most solicitors, saving you time and anxiety.
Committed: Our ethos is to continually improve the service we offer. We monitor our internal service standards on a daily basis, and this, with a rigorous reporting regime enables us to maintain the high standards of service we always strive for. We also send all of our clients a customer satisfaction questionnaire (CSQ), to be completed with feedback and comments at the conclusion of their claim. The information we receive from these CSQ's is critical to the future success of the Business, and helps ensure that we remain at the top of our Profession.
Our mission statement drives us to:
- Surpass your expectations, every step of the way
- Deliver a consistently first class service
- Be proactive and not reactive
- Embrace every opportunity to improve our standards
If you have been involved in an accident and have suffered personal injury, we will ensure that your compensation claim is dealt with to the highest standard, on a 'no win no fee' basis (in the majority of claims), and that you receive maximum compensation. We are Authorised and regulated by the Solicitors Regulation Authority SRA No. 596249 www.sra.org.uk
To view our 2018 diversity report, click here.